Knowing what comes in, who picks it up and what you promised. That is what control means, and the platform is built around it.
Want to take control of customer contact? Drag from left to right and see what that looks like to us.
More than a hundred organisations in the Netherlands work with Unexus Connect.
Communication moves fast. Phone, chat, social, AI and more. That is an opportunity if you organise it well. If you do not, you lose the overview, signals slip through, and both customers and colleagues end up frustrated.
Unexus Connect brings every communication channel together in one place. Clear, efficient and ready for what comes next. That gives your customers a smooth journey and your team the tools to be genuinely good at service. Scattered channels become one strong story: smarter, faster and more successful customer contact with Unexus Connect.
Fixed and mobile, on our own registration with ACM, the Dutch telecoms regulator. One contract, one service desk. Other suppliers hand you a platform and leave the connection to someone else. We provide both, and you notice the difference the moment something on the line falters.
In most organisations the phone is still the channel that carries the most questions. So that is where we build from, rather than around it.
Developed and managed in Baarn. Your data stays within Europe, and when you have a question you get a familiar voice on the line.
We lay the solid base, you decide the rest. Queues, routing, roles and integrations we set up to suit the way your team works.
We build it, we implement it, and we answer when you call.
We lay the foundation. What you add on top is up to you.
Phone, email, SMS, web chat, WhatsApp, Signal and Teams all arrive in the same place.
Automatic Summaries and the virtual assistant, already in daily use with customers.
Customer calls with Teams, powered by Unexus Connect.
Connect in minutes to the systems you already work in.
As much as possible on one screen, with nothing to install.
Through the Unexus Academy, built for your team.
In half an hour we look at your channels and your systems, and after that we know what you actually need.
The platform works in any sector, but nobody speaks the language of Dutch municipalities and housing associations quite like we do.
Years of building customer contact solutions have gone into a platform that suits any organisation where customer contact matters. That is where we make the difference: shorter waiting times, faster answers, better service. Because we develop and manage everything ourselves in the Netherlands, we can move quickly and adapt as you go.
We know the systems you use, from case management to customer portal, and we make sure they work together. Your colleague sees at a glance what a request is about, and the person calling gets the right help straight away. Less transferring, more resolving. The way it should be.
Being reachable and staying reachable, including for the resident who cannot find the digital counter. Linked to your case management system, with the phone as the safety net rather than the leftover channel.
From a repair request to a question about the rent, on whichever channel your tenant chooses. Linked to your ERP and your tenant portal, so the record is right from the first moment.
AI that takes work off your hands today. Not something for next year's roadmap.
Writing up your notes after you hang up? The summary is already there, with the action points, ready to check and pass on to other systems.
more about Automatic SummariesNo press-one-for menu, just an open question. It listens, answers where it can, and hands over warmly with the whole conversation history attached.
more about the Virtual AgentAn assistant for every colleague. During the call it surfaces the right knowledge and a suggestion, based on what the conversation is actually about.
”The Unexus Connect omnichannel platform links well with our ERP system, Tobias AX. Doing the Unexus implementation and the Teams Calling integration in one go kept the impact on our organisation small.”
Christiaan KoendersHead of customer service, Ymere
”I am in love with this product. I was at Vivare and I still am at Waardwonen. Very clear, and it gives you real insight.”
Edwin MennesIT and information adviser, Vivare and Waardwonen
”Working with Unexus gives us a flexible system and quick support, so our residents can always count on a service that holds up.”
Elviera Oude LuttikhuisHead of the public services centre, municipality of Oss
Together we work out what fits the way your organisation runs. Not an off-the-shelf answer, but an approach built on our experience and what you want.
That is the average from signing to going live. How long it takes exactly differs per project.
Your queues, your opening hours, your routing. As they are now, not as a standard configuration imagined them.
Your ERP or case management system connected and the numbers ported. Then a trial run with part of your team first.
Training through the Academy, for your colleagues and your supervisors. After that our own service desk in Baarn picks up for anything you need.
The platform is moving to Microsoft Azure, and customers move across step by step.
read on
Staedion on why good customer contact starts with systems you can rely on.
read the article
A day with customers about the roadmap, with workshops where you are at the controls yourself.
see the programmeHalf an hour with someone who has done this many times. We look at your channels and your systems and make the demo look like your situation, because a generic screen tells you very little about how it will work for you.
No obligations. Would you rather look around on your own first? The hard facts are on security & compliance.
data within Europe · our own ACM registration for telephony · independently tested every year · security & compliance
