A complete customer picture only appears once the customer contact platform and the systems behind it know each other properly. That is why we offer ready-made integrations with the systems your organisation works in every day.
Working with the partners below lets us add still more to Unexus Connect.
Customer portal and omnichannel CRM for housing associations, letting you automate processes and put the tenant in control.
On an incoming call the customer record is on your colleague’s screen: earlier contacts, contracts, financial details and open repair requests.
Zig365 streamlines the core processes of a housing association, from letting to maintenance and tenant communication.
Every contact in one system, so you have a full picture of the tenant before you have asked anything.
ViewPoint is the ERP software for housing associations: property, finances, maintenance and customer contact in one environment.
When a tenant calls about an open job, your colleague sees the task, the file and the progress without opening another program.
Government software, with JOIN Zaak & Document as the platform for municipal services.
Information from different sources comes together in one view, so on a call your colleague sees the open case and the preferred channel straight away.
CRM with Service Cloud for case management, knowledge base and service through self-service, chat, email and phone.
On every call your colleague sees the customer details and the case history from the CRM, without switching between systems.
Microsoft 365 and Teams for the desktop, Teams Phone for telephony and Azure as the cloud platform.
Unexus Connect brings customer calls into Teams. No second handset and no separate phone system.
In the Netherlands we do implementations ourselves, with our own consultants. Outside the Netherlands we work with value added resellers who know the market and the language. They stand with the customer, we stand behind the platform.
The platform is built and managed in Baarn. Abroad we work with a range of partners who sell and implement it in their own markets.
This is where we are. The platform is developed, implemented and supported in Baarn, with our own people.
A value added reseller who sells and implements Unexus Connect under its own label in the British market.
A technical installation company that supplies telephony, networks and contact centre solutions through its Ncore division.
kemp-lauritzen.dkBusiness telephony, cloud PBX and omnichannel contact centre solutions for larger public and private organisations.
addcit.seUnified communications, contact centre systems and control rooms for voice, email, chat and social media.
pke-group.comAn IT systems integrator from Milan. Customer and user interaction is one of their own specialisms, with VoIP, unified communications and session border controllers.
comtelitalia.it
data within Europe · our own ACM registration for telephony · independently tested every year · security & compliance
