moveXM
moveXM
Customer experience feedback platform, developed and hosted in Europe.
You collect customer feedback after a call as a matter of routine, so you know what the customer actually thought and not just how long it took.
partners · technology partners
more than the contact alone
You want to know how a conversation went, whether your staffing adds up and what it was really about. For that we work with parties who have made it their trade.
our technology partners
movexm.com
teamlead.io
verint.com
blue-mountain.nl
bumicom.nl
who we work with
Working with the partners below lets us add still more to Unexus Connect.
Teamlead
Workforce management for customer contact teams: forecasting, scheduling and adherence.
You forecast the volume per quarter hour and see in real time whether staffing is following the plan. A better view of availability, so less waiting.
Verint
A CX automation platform bringing AI, automation and analytics together for customer contact.
You assess call quality at scale instead of by sampling, and routine work happens automatically.
Blue Mountain
Business intelligence: dashboards and data platforms on Power BI and Qlik Sense.
Your customer contact figures come together in one dashboard, next to the numbers from your other systems. Steering on facts instead of on feel.
Bumicom
Voice logging, quality monitoring and speech and text analytics.
Calls and messages are recorded and analysed, for compliance and to see what the conversation was really about.
shall we talk?
Tell us what your solution does and which customers you work with. Then we look together at what an integration would give you and what it would take.
