it connects to what you already have
Your records and customer details are already somewhere: in your ERP, your CRM or your case system. Unexus Connect connects to that. The caller is recognised, the right record opens by itself, and calling takes one click from your own system. 33 integrations are ready and waiting.
Type the name, or part of it.
33 integrations, in eight groups.
Not on the list? Then it goes through our web services API, with the documentation on developer.unexus.nl. We work out the effort during the intake, not afterwards.
customer contact and collaboration
5
Calling and availability from Teams.
Mailbox and calendar from your own Microsoft environment, via the Graph API.
Messages from tenants and residents in the same place.
Supplies the mobile networks of KPN and Vodafone.
The preferred network for fixed and mobile telephony.
case management systems for municipalities
3 sector-defining
Residents’ cases: the status during the call, the contact logged in the file.
Case management and document management, with JOIN Klantcontact for the contact centre.
Tickets and cases: the caller is recognised right away, with the record alongside.
ERP, CRM and portals for housing associations
7 sector-defining
The Aareon ERP. Tenancy, property and finances.
The front-office layer on top of Tobias: the conversation and the contact history.
Customer contact system and tenant portal, with the contact history across every channel.
Customer view and contact history, plus registrations and available homes.
ERP for housing associations. Itris lists Unexus as an integration itself.
CRM built on Microsoft Dynamics 365, for customer and case registration.
Property management: we recognise the caller and Spacewell opens the matching record.
CRM
4
Customer details and cases from Dynamics alongside the call.
Caller recognition, and the contact lands in Salesforce.
The caller is recognised and the contact lands in ServiceNow.
CRM: the caller is recognised, with the customer record alongside.
workforce planning
7
Planning and staffing based on your traffic.
Forecasting, scheduling and adherence for your customer contact team. Was called Rooster Planner until September 2025.
Workforce management for customer contact.
Workforce management and analytics.
Workforce planning. A real supplier, not an announcement.
Workforce management: agent statuses feed the schedule in real time.
Workforce management: forecasting, scheduling and capacity planning.
quality and customer satisfaction
2
Customer satisfaction surveys after the call.
Quality monitoring on calls.
speech technology
2
Spoken announcements and menus.
Spoken announcements and menus.
reporting and BI
3
A fixed set of reports on your customer contact data.
BI templates for those who report in it.
With a Connect4BI licence you pull your data into your own Power BI. You build the data model yourself.
Nothing found. That does not mean it cannot be done: connecting through the web services API is the other route.
want to see how that works?
Half an hour. That is all it takes to show you the recognition and the screen pop on your own system. Bring your application administrator along and we will go through the integration at the same time.
No obligations. Would you rather look around on your own first? The hard facts are on security & compliance.
