what are you looking for?

Every channel in one place. We provide the telephony ourselves, on our own ACM registration. More than a hundred Dutch organisations use Unexus Connect.

Where we come from, what we hold to, and how we look at technology and the human side of customer contact. Unexus started in 2011.

Support, consultancy, development, sales and marketing, finance and office. The colleagues you get on the line. Short lines, no layers.

What a dashboard shows you that separate reports miss: how busy it is per quarter of an hour, where it stalls, and what you can coach on.

Carola Boering and Sigi Evers of Parteon on why every tenant is asking for something different, and why the basics come first.

Staedion on outages on the old platform, why trust weighed more than features, and how the share of calls answered straight away came back.

Working from home and at the office can work in a contact centre, as long as availability, planning and channels sit in one place.

What we aim for with this site, what has been tested and what has not, and where you can report a problem with accessibility.

One cookie of our own to remember your choice, and Google Analytics only if you say yes. What else happens: the web font and one video come from a third party.

What you can and cannot rely on in the information on unexus.nl, and how it works with links to other sites and with ownership.

Which data we process and why, how long we keep it, who we share it with, and the rights you have as a data subject under the GDPR.

The terms we deliver under: assignment and delivery, prices and payment, duration, availability and liability. The NLdigital Terms 2025 apply.

Housing association Woonin is live. Up to a thousand conversations a day with tenants and suppliers, on newly set up telephony.

The fourteenth edition at Spant! in Bussum. What stood out: the room wants the conversation back, not more automation for its own sake.

ISO 27001 certified since 13 April 2026 by DigiTrust, which works under the supervision of the Dutch Accreditation Council. The certificate is on the site.

The platform is moving to Microsoft Azure. Customers come across per environment, at a moment that suits, and Unexus Connect then works exactly as before.

The systems you work in every day, from Embrace and Zig to Microsoft and Salesforce. Plus our international partners in five European markets.

Parties that add something alongside the platform: customer satisfaction, workforce management, reporting and quality monitoring.

Automatic Summaries and the Virtual Agent are live: AI that already takes work off your hands, within your rules and in your own environment.

Every call turned into a clear paragraph with the gist, the context and the action points. Your colleague stays in control of the text.

Unexus Connect brings your customer calls into Microsoft Teams: calling on your own business number, with the routing and reporting from Unexus.

Unexus Connect connects to the systems you already use: from Aareon and Zig to Embrace and Decos. The caller is recognised, the record is on screen.

With Unexus Mobile Connect your mobile joins your customer contact: the same queues and call rules, dialling out on your landline number.

Telephony, email, web chat, WhatsApp and Microsoft Teams in one queue, one screen and one report. With Unexus Connect you stay in control of every channel.

The Virtual Agent understands the question, answers where it can, and hands over warmly to a colleague. On telephony, web chat and messaging.

The web client runs in the browser. Sign in with your Microsoft account and you are reachable, at the office, at home or at a hot desk. Nothing to install.

Half an hour together at the screen, with your own customer questions in it. No slides and no standard demo, but your channels and your systems.

What we see at housing associations and municipalities, and what works. Interviews and articles on customer contact, the service desk and steering on data.

Call 088 7620 400 or email info@unexus.nl. Customer support on 035 7009 760 and through the service portal. We are in Baarn.

Telecom, omnichannel, Microsoft Teams, AI, mobile and integrations. Six parts in one platform, where you switch on what you need.

The Unexus User Day on 24 September 2026 and the supervisor training courses in Baarn. Everything still to come, by date and with the price.

The questions that come up in every intake: price, rollout, integrations, security, the SLA and references. With the answer, and no form.

Customers going live, certification, and what is changing in Unexus Connect. The latest news from Unexus in Baarn, written up briefly.

Platform partners, technology partners and telecom partners. Standard integrations, Microsoft certified, and telephony on our own licences.

ISO 27001 certified, data inside Europe and management in the Netherlands. You choose where your data sits. Every fact in the open, with no form.