one number to call when something breaks
When there is an outage you call us, and we work out where it sits.
- Connection and platform from the same supplier
- Nobody can point at somebody else
solutions
what the platform does
Unexus Connect is one platform with parts you switch on. You start with whatever is hurting now and add the rest when you need it. None of it has to happen at once.
six components
where would you like to start
Every part works on its own, and they work together. That is the difference with separate tools you have to tie together yourself.
telecom
omnichannel
telephony is the foundation, not an afterthought
Fixed and mobile on our own registration with ACM, the Dutch telecoms regulator. One supplier for the platform and the connection, so an outage is never someone else's fault.
part of the platform, not sold separately outside the Netherlandsevery channel in one place
Phone, email, web chat, WhatsApp and Teams all arriving in the same place, with the same rules about who picks up what.
see omnichannel Microsoft Teamscalling from Teams
Unexus Connect brings your customer contact into Teams. No second handset and no separate phone system beside it.
see Microsoft Teams AIAI that already takes work off your hands
Automatic summaries and a Virtual Agent that handles the simple questions. Not included as standard and not free: you choose what you switch on.
see AI mobileyour landline number travels with you
For the colleague at a tenant's door or on the way to a job. Reachable on one number.
see mobile integrationsready-made links to your systems
Embrace, Zig, Itris, Decos, Salesforce and Microsoft 365. And web services for everything else.
see integrations
why as a whole
why you want this from one supplier
You can buy telephony, contact centre and AI from three different suppliers. Then you also have three service desks and three people pointing at each other.
one screen for your colleague
Every channel and the customer record from your own system in the same place.
- No switching between programs
- The history is there the moment the call is answered
one set of numbers
Reporting across every channel at once, instead of each tool having its own version of the truth.
- Reporting and supervisor are part of the base
- Can be connected to your own BI
two AI components
what sits under AI
which part do you need?
That depends on where it goes wrong today. Tell us what is happening and we will say which part solves it and which part you can leave.
