working together
A customer contact platform never stands alone. It sits next to a case management system, an ERP, a telephony connection and the people who set it up. When those work together well, the quality goes up for the colleague and for whoever is calling.
who does what
Behind one customer contact platform sit three kinds of partnership. And outside the Netherlands there are parties who roll out the platform themselves; they are listed with the platform partners.
platform partners
The systems your colleagues spend the rest of their day in: case management, ERP, CRM and the desktop. This is where the customer picture comes together.
Embrace · Zig · Itris · Decos · Salesforce · Microsoft see themtechnology partners
Parties that add something alongside the platform, from customer satisfaction and planning to reporting and quality monitoring.
moveXM · Teamlead · Verint · Blue Mountain · Bumicom see themtelecoms partners
The connection the contact arrives over: fixed, mobile and the messaging channels.
Odido · KPN · Enreach · CM.com see themwhy build with us
Because we understand better than anyone that really good customer contact only happens when every vital component speaks the same language.
we have been integrating for fifteen years
Since 2011 we have been building links with case systems, ERPs and CRMs. Anything not covered runs through our web services, following the OpenAPI standard, with XML or JSON and available in every package.
our name is known
More than a hundred Dutch organisations work with Unexus Connect, with a strong position at housing associations and municipalities.
a platform that keeps growing
We develop and manage the platform entirely ourselves, here in the Netherlands, and release new features continuously. What you connect to does not stand still, and you are not waiting on a roadmap from abroad.
together the contact gets better
What you add and what we deliver meet at the same colleague and the same caller. The better those two fit, the more value we create together.
at the table with a customer together?
We would like to hear what you do and why we would be a good match. After that we will get in touch to meet. We are always looking for new partners.
