Woonin live with Unexus Connect
Housing association Woonin handles up to a thousand conversations a day, with tenants and with suppliers. On Unexus Connect since this week.
Woonin is the third housing association to come onto the platform through the SWEMP framework agreement. The go-live was guided by Eric van Dam and Niels Nijman and passed without surprises.
what changes
The phone lines have been set up again from scratch. That is the part a tenant notices straight away: they reach someone who can answer their question sooner, and the colleague can see who is calling and what was discussed last time.
At a thousand conversations a day there is nothing to improvise about the intake. That is exactly the volume at which the set-up makes the difference.
“We are very pleased with the Unexus platform. It lets us take the next steps in our service and in being reachable”
and then there was cake
At nine in the morning Woonin had drinks and Easter eggs waiting. The project lead thanked the users, the project team and us for the collaboration. A go-live is technology, but the work around it is done by people.
this connects to
omnichannel
Every channel in one place, with the same rules about who picks up what.
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